• Cracked or broken glass will not be cleaned.

• Electrical fittings that are cracked, damaged or generally suspected of being unsafe will not be cleaned.

• All inside windows and interior walls will only be cleaned up to 5 foot 6 inches.

• It is the customers responsibility to ensure that all painting, pictures, mirrors and shelving are securely fixed using adequate fixing materials to ensure the safety of the articles. We will not be held responsible for any damage due to articles not being fastened adequately or securely.

• All fees are payable on completion of work unless otherwise agreed. Money or a cheque should be left in an arranged spot
for the cleaning assistant to collect on the day of the clean. Failure to leave fees may result in the service not being carried out. Monthly payments should be paid in full within seven working days of receiving the invoice. If for any reason you are unable to pay within seven working days you will need to contact Light & Airey immediately to agree a new payment date. Failure to do this may result in a 15% surcharge.

• Should you have to cancel a booking, we will always attempt to rebook the appointment at your convenience. You should try to give at least 48 hours notice for a cancellation. A message can be left on 08452 012 178. However, due to workload a re-booking may not be possible, and this could mean having to wait until your next appointment or a loss of deposit.

• A minimum deposit of 50% of the quoted price may be payable at the time of booking. In the event of a deposit having been paid, the remaining balance should be paid upon completion of the specified work.

• It is your responsibility to ensure that Light & Airey has access to your property. Most of our customers give us key-holder access to their property, which alleviates most access problems and usually means that we can access their property when it is vacant. All keys are held in a locked and secure place. We sometimes get customers who forget we are due on a particular day, which means we are unable to access their property. Unfortunately, if you have booked the clean and we are not able to carry it out due to access problems, you will still be expected to pay for the clean at the price that was agreed.

• Light & Airey are mindful of our customers need for confidentiality and security. We therefore ensure that all our staff sign a confidentiality agreement and full reference checks are completed.

• Light & Airey cleaning assistants are covered for accidental damage to your property. This insurance is subject to an excess, so it is not for minor breakages.

• We guarantee our service will meet your requirements, but in the unlikely event that you are unhappy with our service (provided it was stipulated in the cleaning specification), we will return without charge to complete the work to your satisfaction

• A cleaning checklist must be agreed and signed by the customer before any work is carried out by Light & Airey.

• There is no minimum term of contract and if you want to cancel the cleaning service you need to provide one weeks notice.

• All equipment must be safe for use and in good working order. Light & Airey cannot be held responsible for unsuccessful cleaning visits if the cleaning equipment supplied is not in full working order. If customers require cleaning equipment and materials a surcharge will apply.

• Light & Airey will only carryout cleaning requirements on our Builders Clean. We will not remove left over building materials or debris such as bricks, wood and large quantities of plaster cement or tiles.